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As leader of the Wiseblott Insurance Team, I have been in the insurance business for over 35 years. Prior to joining KRG Insurance, I owned and managed Wiseblott and Associates Insurance Brokers Inc. which was our own insurance brokerage, for 21 years. We had over 25 employees and I was responsible for running the office, managing staff and making sales. I realized that I wasn’t a true manager, rather I had the attributes of a salesman so I focused my efforts solely on sales and growing my book of business. Since I moved to KRG 15 years ago I was able to nearly triple my book of business. I didn’t do this by working myself to the bone or doing anything different than I was doing prior to moving to KRG, rather I made myself a specialist of what I do best, which is client relationships and communication. Emphasizing client satisfaction has made me the broker I am today and has provided me with a book of business that I make my living from. I have instilled the same client satisfaction approach to each member of the Wiseblott Insurance Team and this is the reason for our success.