Freezing Rain Weather Event – Ontario
Date: March 31, 2025
To Our Valued Clients,
Over the weekend, parts of Ontario experienced severe freezing rain, resulting in downed power lines, fallen trees, structural damage, and power outages across several regions. Our thoughts are with everyone impacted by this event.
We are here to support you during this time. If you have experienced damage to your property, vehicle, or business as a result of this weather event, please follow the steps below to report your claim:
How to Report a Claim
1. Ensure Safety First
If there is an immediate danger (e.g., downed power lines, live wires, or structural hazards), contact emergency services.
Do not attempt to make temporary repairs unless it is safe to do so.
2. Document the Damage
Take photos and/or videos of the damage as soon as it is safe.
Keep receipts for any emergency repairs or accommodations.
3. Report Your Claim Promptly
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If You Have Power/Internet Access:
Contact our office directly or submit a claim via our website:
Email: claims@krg.com
Or call us at: Toll-Free: 1-888-888-6667 or Office Phone: 416-636-4544
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If You Are Without Power:
Contact your insurer’s 24/7 claims line directly
(see emergency contact numbers below)
When safe and possible, notify our office so we can support and monitor your claim.
Insurer Emergency Claims Contacts
(For clients who know their insurer, contact the appropriate number below)
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Intact Insurance: 1-866-464-2424
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Aviva: 1-866-692-8482
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CAA: 1-855-744-6208
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Chubb: 1-888-424-8221
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Commonwell: 1-855-436-5883
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Economical: 1-844-327-2227
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Gore Mutual: 1-844-974-4673
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Northbridge: 1-855-621-6262
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Peel Mutual: 1-800-268-3069
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Wawanesa: 1-844-929-2637
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Travelers Canada: 1-800-661-5522
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Other Insurers: Please refer to the web link below, your policy documents, or contact us for assistance.
https://www.krginsure.com/claims/
Need Help? We’re Here for You
We understand this is a difficult time. Our team is working extended hours to assist clients affected by the storm. If you are unsure whether you should file a claim or need guidance, please do not hesitate to reach out.
