Personal Insurance Services and Office Manager  (Lindsay)

Key duties will include, but not be limited to:

  • Reporting to the VP, Personal Insurance Services
  • Managing all aspects of the personal insurance & administrative teams
  • Providing service excellence on an assigned book of VIP personal insurance clients
  • Leading and motivating the team in order to meet organizational goals and objectives
  • Scheduling and monitoring office attendance
  • Handling escalated calls from your team and team inquiries with the aim of a positive resolution
  • Training, mentoring and development of the team
  • Managing performance of individual team members and implementing corrective solutions as may be required
  • Participation in hiring new team members and related onboarding processes
  • Ensuring adherence to all processes, procedures and service guidelines at the direction of the Vice President of Personal Insurance
  • Collaborating with the Personal Lines management team across the organization


Required Qualifications & Skills:

  • RIBO Licensed
  • Excellent communication skills
  • Superior time management and organizational skills to manage competing priorities
  • Strong abilities with respect to Agency Manager (TAM) and MS Office products and Company portals
  • A minimum of 10 years Personal Lines brokerage experience
  • A strong personality that reflects leadership qualities, such as ? vision, integrity, humility, accountability, positivity, empathy, resilience and confidence
  • Industry designations (i.e. CAIB, CIP) would be an asset but not required
  • Driver’s license, with personal vehicle available for periodic business use


Qualified applicants may apply to:

RRJ Insurance Group Ltd. is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required.

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