Receptionist/Administrative Assistant – Durham

Position responsibilities:

  • Reception (receive and direct calls, take messages, greet clients)
  • Provide clients with prompt, courteous and professional service
  • Sort incoming mail/courier items and distribute to the appropriate handler
  • Manage electronic mail and attach to client files, or email to staff
  • Download mail from company portals for distribution, including client credit card updates
  • Direct incoming faxes to the appropriate department
  • Pick-up and arrange the transmittal of outgoing mail and courier, including special packages
  • Deliver mail, registered letters and express post to post office
  • Contact vendors for equipment maintenance, document shredding and offsite storage
  • Online request of MVRs, Autoplus and Hits reports and attach to client base
  • Provide information for lienholder and mortgagee requests
  • Ordering of office supplies and maintaining postage meter and copier/printers
  • Other miscellaneous duties such as photocopying, scanning, and other assignments as requested


Knowledge, Skills & Qualifications:

  • A strong attention to detail and accuracy is a must
  • Strong organizational skills with the ability to be flexible
  • Excellent communication skills, telephone etiquette and professional appearance
  • Must be punctual, a hard worker with ability to handle multiple requests, and a desire to help your internal and external customers
  • 1 to 2 years’ experience in the Insurance industry would be considered an asset
  • Proficient with MS Word, and experience with The Agency Manager (TAM) would be considered an asset
  • Ability to lift boxes up to approximately 30lbs (ie., photocopy paper boxes and large files, etc.)


RRJ Insurance Group Limited is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves.  While we thank all interested applicants, only those selected for an interview will be contacted.  If contacted for an interview, please inform us should an accommodation be required.


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