Team Leader, Personal Insurance Services

Duties will include, but not be limited to:

  • Continue to maintain and service an existing book of business
  • Training and development of new and existing staff
  • Assist to ensure company standards and procedures are followed
  • Reference for staff with respect to inquiries and question and provide assistance
  • Recognize areas that require training and assist with implementation of procedures
  • Assist department Manager and/or V.P. with team meetings and monthly desk audits


In the absence of department Manager:

  • Monitor to ensure adequate staffing, ie., work hours, lunch breaks, vacations
  • Vacation and time off approvals
  • Delegation of work, provide direction and guidance to internal team
  • Handling complaint calls
  • Decision making with respect to client files



  • A minimum of 5 years Personal Lines brokerage experience
  • RIBO Licence required
  • Other industry designations such as CAIB, CIP, etc., would be considered an asset



  • Excellent communication, organizational and time management skills
  • Someone who is fair, kind , respectful and an example of integrity
  • This leader will be required to be influential in managing change in the workplace
  • Confidently lead and motivate the team in order to meet the organization goals and objectives
  • Proficient in The Agency Manager (TAM) and MS Office products


Qualified applicants may submit their resume to Anne Kearns at:

RRJ Insurance Group Ltd is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required.
KRG Insurance Brokers (Toronto) – Personal Lines

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