This position reports to the Operations Coordinator, providing backup and support for day-to-day operations, along with the development/delivery of training material to brokerage staff.

Primary responsibilities include:

• Assist in the development and presentation of training material relevant to the operations of the brokerage (i.e. MVRs, Transaction Training, Workflows, etc.)

• Help with onboarding new employees at the direction of the manager

• Assist with insurance company audits, to help identify training opportunities

• Help with the EDI process, as may required

• Assist in testing integration and new workflows in preparation for training

• Any other projects that may be assigned, at the direction of the Operations Coordinator or SVP

Knowledge, skills, and requirements:

• Must have a RIBO licence, active and in good standing

• Prior experience as a Customer Service Representative would be considered an asset

• Experience in EPIC and Applied Rating is required

• Must have own vehicle and be willing to travel to branch offices, as required

• Should have a working knowledge/understanding of Excel, Word, Outlook and PowerPoint

• Computer competent with the ability to pick up new concepts quickly

• Excellent time and project management skills

• Effective and concise communication

• Problem-solving with effective planning and organizational skills

• May be asked to participate in "Train the Trainer" courses, to enhance presentation skills

• Prior experience delivering both in-person and virtual training is an asset

• Prior experience creating recorded/video content is an asset

Qualified applicants may submit their resume to: hr@krg.com

RRJ Insurance Group Ltd is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves.  While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required.

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